At Maid In The City we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, process, and share information from visitors to our website, www.maidinthecity.ca. By using our website and services, you agree to the practices described below.
1. Information We Collect
We collect personal information that you voluntarily provide when using our website and services, including:
Contact Information: Name, email address, phone number, and home address when you book services, request quotes, or contact us.
Payment Information: Credit card or other payment details (processed securely through third-party payment processors).
Service Information: Details about your cleaning needs, such as the type of service requested, location, and any special instructions.
Technical Information: IP address, browser type, operating system, and other technical details when you browse our website (collected through cookies and similar technologies).
2. How We Use Your Information
We use the personal information collected to:
- Provide and manage the cleaning services you request.
- Respond to inquiries, quotes, and service bookings.
- Process payments and transactions securely.
- Send updates about your services and promotional offers (with your consent).
- Improve our website functionality and user experience.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
Service Providers: Third-party providers who help us with business operations such as payment processing, scheduling, and customer support.
Legal Compliance: If required by law, we may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect technical information that helps us understand how you interact with our site. This information is used to enhance your browsing experience, improve site performance, and offer personalized content.
You can disable cookies through your browser settings, but this may affect your ability to fully use certain features of our site.
5. Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under Canadian privacy laws, you have the right to:
Access and Correction: Request access and the correction of your personal information.
Withdrawal of Consent: Withdraw your consent to the collection and use of your personal information at any time (subject to legal or contractual restrictions).
Deletion: Request deletion of your personal data (where applicable by law).
Opt-out: Unsubscribe from our promotional emails by following the opt-out instructions in those emails.
To exercise your rights or make inquiries about your data, please contact us at 647-450-8260.
7. International Transfers
If we transfer your personal information outside of Canada, we ensure that it is protected by safeguards that comply with Canadian privacy laws. Some third-party service providers may store or process data in other countries, and we take steps to ensure your information remains protected in accordance with this policy.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with the new effective date.
9. Contact Us
If you have any questions or concerns about our privacy practices, or wish to exercise your rights, please contact us at:
Maid In The City
East York, Toronto, Ontaro
647-450-8260